الشحن والاسترجاع

At ZENGORI, we want to ensure your shopping experience is seamless from checkout to delivery. Please review our shipping and return policies below.

Shipping Information

• Processing Time: Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays).
• Shipping Rates & Delivery: We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
• Order Tracking: Once your order ships, you will receive a confirmation email containing a tracking number to monitor your package's journey.
• Customs & Duties: International orders may be subject to local import taxes or custom duties, which are the responsibility of the recipient.

Return & Exchange Policy

• 30-Day Return Window: We accept returns and exchanges within 30 days of the delivery date.
• Item Condition: To be eligible for a return, items must be unworn, in their original condition, and include all original packaging and tags.
• Non-Returnable Items: Custom-made pieces or final sale items cannot be returned unless defective.
• Return Shipping Costs: Customers are responsible for return shipping charges unless the item arrived damaged or incorrect.

How to Initiate a Return

If you need to return or exchange an item, please reach out to our support team with your order number and photos of the item (if damaged), and we will guide you through the process:

Contact our Support Team:
Email: hello@zengori.co